Returns and cancellation

Your right to cancel

Because you are buying at a distance rather than in a shop, UK consumer law gives you 14 days from the day the wine arrives to change your mind. You do not have to give a reason. Tell us by email at info@mosseandmosse.co.uk or ring 07986 965576, and you then have a further 14 days to get the wine back to us.

The wine has to come back unopened and in a condition we can sell. You cover the cost of returning it unless it was faulty or we sent the wrong thing. Once it is back with us we refund what you paid for the wine, and the standard delivery charge, within 14 days.

Corked, faulty or broken

If a bottle is corked, we replace it. If a bottle arrives broken, we replace it. Tell us as soon as you find it, and keep the cork and the bottle if you can, because it helps us go back to the producer.

None of this affects your statutory rights.

How to tell us

Email info@mosseandmosse.co.uk with your name and roughly when you ordered, or ring Tim on 07986 965576. Return address is Fentons Farm, Tannington Road, Dennington, Suffolk IP13 8AJ. Do not send anything back before you have spoken to us, because we would rather sort it out on the phone in two minutes.